1. What makes Muhabiya Transport different from other transport services for Hajj & Umrah?
Muhabiya Transport specializes in providing premium, VIP private transport services for Hajj and Umrah. Our fleet is equipped with comfortable and modern vehicles, ensuring a safe and luxurious experience for our passengers. We pride ourselves on providing personalized services, including expert drivers, dedicated customer support, and tailored itineraries.
What types of vehicles do you offer for transport during Hajj & Umrah?
We offer a range of high-end vehicles, including luxury coaches, private cars, and minibuses, all equipped with the latest amenities to ensure your comfort and safety throughout your journey.
Do you provide transport only for Hajj, or can I also use your services for Umrah?
We provide transport services for both Hajj and Umrah. Whether you’re traveling for the annual Hajj pilgrimage or a smaller Umrah trip, we offer customized packages and transport options to suit your needs.
How do I book transport services with Muhabiya Transport?
Yes! All of our vehicles for Hajj and Umrah services are considered VIP, meaning they are high-quality, comfortable, and fully equipped to provide a premium experience. We aim to offer a stress-free and luxurious transport experience for our passengers.
How do I ensure my safety and security during the journey?
Safety and security are our top priorities. Our drivers are highly trained, experienced, and familiar with the routes. Our vehicles are regularly maintained to meet the highest standards, and we ensure that all passengers adhere to necessary safety protocols.
What should I bring with me during the transport?
We recommend that you bring your essential travel documents, personal items, and any special needs items (like medications or medical devices). For comfort, you may also want to bring a travel pillow or blanket for long journeys.
Do you provide transport for groups or large families?
Yes! We offer transport services for both individuals and large groups. Whether you’re traveling with family, friends, or as part of a larger group, we can arrange a vehicle or fleet of vehicles to accommodate your needs.
Is it possible to customize my transport itinerary?
Yes, we offer flexible and customizable itineraries based on your preferences. Whether you need a specific pickup time or additional stops during your trip, we will work with you to ensure your transport experience aligns with your schedule and preferences.
Can I make changes to my booking after it’s confirmed?
Yes, we understand that plans may change. Please contact us as soon as possible if you need to make any changes to your booking. We will do our best to accommodate any adjustments based on availability.
What are the payment options available?
We accept a variety of payment options, including credit/debit cards, bank transfers, and other secure payment methods. For detailed payment options, please refer to our payment section on the website or contact our support team.
Is there a cancellation policy?
Yes, we have a cancellation policy in place. Please refer to our website’s booking section for detailed information on cancellations and refunds. If you need to cancel or modify your booking, please contact us at the earliest to avoid any penalties.
Do you offer any special packages or discounts?
We regularly offer special packages and promotions for Hajj and Umrah seasons. Please keep an eye on our website for any discounts or special offers. You can also subscribe to our newsletter for updates.
Are the vehicles equipped for elderly or disabled passengers?
Yes, we prioritize accessibility for all passengers. Our vehicles are equipped with features like spacious seating and easy access for elderly or disabled passengers. If you have specific needs, please inform us in advance so we can ensure the appropriate accommodations.
Can I contact customer support if I have any issues during my journey?
Absolutely! Our dedicated customer support team is available to assist you with any questions or concerns before, during, or after your journey. You can reach us via phone, email, or our website.
Are your drivers able to communicate in English or other languages?
Yes, many of our drivers are multilingual, with proficiency in English, Arabic, Urdu, Bengali, and other commonly spoken languages. We understand that clear communication makes your journey more comfortable and enjoyable. If you have a language preference, please let us know at the time of booking, and we will do our best to assign a driver who can communicate in your preferred language.
Do you provide tour guides for religious or historical visits such as Ziyarat?
Yes, we offer professional and knowledgeable tour guides for religious visits including Ziyarat tours in both Makkah and Madinah. Our guides are well-versed in Islamic history and ensure a spiritually enriching experience by explaining the significance of each site.
In addition, we can also arrange an Umrah guide upon request to assist you throughout the rituals and steps of Umrah. Whether it’s your first time or you’re looking for a more guided experience, our team is here to support you
What should I do if I’m unable to locate my driver at the pickup point?
If you’re having trouble locating your driver, there’s no need to worry. Our dedicated 24/7 customer support team is always available to assist you. You will receive the driver’s name, contact number, photo, and vehicle registration number at least 2 hours before your pickup.
Additionally, we stay in touch with both you and the driver in real-time to ensure a smooth connection. If you’re at an airport or hotel, our team can also coordinate directly with staff on-site to help facilitate the meeting.
We’re just a message or call away—whether it’s through WhatsApp, direct phone support, or live chat, we’re here to assist you every step of the way.
Are your vehicles equipped with air conditioning?
Yes, all of our vehicles are equipped with air conditioning to ensure a comfortable ride, especially during hot weather. Additionally, our fleet consists of the latest model vehicles, carefully selected for both quality and comfort. We take great pride in maintaining the highest standards of our vehicles, ensuring an enjoyable and smooth journey for all passengers.
How would I know what to expect in terms of the driver’s behavior and professionalism?
You can expect our drivers to be courteous, professional, and friendly. We take pride in selecting drivers who are not only skilled behind the wheel but also polite and respectful to all passengers.
Many of our customers appreciate how our drivers assist with luggage, provide helpful information during trips, and ensure a comfortable, smooth ride. If you ever have any concerns about your driver’s behavior, our team is always here to address them promptly.
What cities are included in your transportation services?
Our transportation services are currently available in Makkah, Madinah, and Jeddah. These are the primary cities where we focus our efforts to ensure the highest level of service. As we continue to grow, we may expand our reach, but for now, our priority is delivering exceptional service in these cities. We appreciate your understanding and look forward to serving you!
Do you offer shared transportation services or is it private?
We specialize in providing exclusive VIP private transportation services. We do not offer shared rides, as our focus is on delivering the highest standards of comfort, privacy, and personalized service for each of our clients. Whether traveling individually or in a group, our vehicles are reserved solely for your use, ensuring a premium and seamless experience.
When can I book the transport?
You can book your transportation at any time that is most convenient for you. We recommend booking in advance to ensure availability, especially during peak seasons or for special requests. Our team is available 24/7 to assist with your bookings and ensure a smooth and timely arrangement for your journey
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